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Gap Inc. (via Slalom) · Consulting Product Manager
A 15-person monitoring platform team was deadlocked by leadership conflict, with 130+ ecommerce teams waiting and PEAK weekend approaching. I realigned the group around a shared customer mission, drove adoption of new observability platforms, and delivered complete visibility across the event.
Checkr · Senior Product Manager
Connected engineering's dev environment with sales' demo needs — a combination neither team had identified — eliminating production database pollution and saving an estimated $5M annually.
New Relic · Product Lead
Built a simplified observability product for marketing managers by repackaging an existing capability rather than building new technology. Proved the market. Product was canceled by CPO one week before v2 shipped.
Engine Yard · Director of Customer Support → Product Lead
Engine Yard's leadership thought poor support was behind customer attrition. They were wrong about the cause. I found a neglected team carrying weight they didn't create — and fixed the system around them.
Brontes Technologies / 3M · Support Engineer → Head of Customer Support
Brontes was days from commercial launch with no support function, no budget, and no plan. I proposed building it from scratch, hired bartenders instead of Linux engineers, and built the only team that survived the company-wide layoff when 3M shut down the division.
Gap Inc. (via Slalom) · Consulting Product Manager
Stepped in when Gap's Director of Cloud Infrastructure resigned 13 weeks before Black Friday. Stopped attrition, resolved cross-org hostility, cleared the obstacles, and let experienced engineers do what they were good at.
Checkr · Senior Product Manager
Checkr's in-app messaging was firing indiscriminately at all users. Six teams owned pieces of it. Nobody owned the problem. I ran a vendor evaluation process that built shared ownership before the decision was even made.
New Relic · Technical Program Manager → Product Lead
Re-architected a static engineering asset into a dynamic marketing platform by shifting ownership between two teams that had never collaborated — unlocking a 4x growth in signups without building new product capability.
If momentum has dropped, a product area has stalled, or internal drag is slowing execution, let's talk.
Book a callPrefer to send a note first?